AI receptionist for dental offices

Which calls does a dental front desk miss?

Your front desk is checking someone in or on hold with an insurer when the phone rings again. At lunch and after close, calls go to voicemail, and they're the calls a practice grows on: a new patient comparing offices, a parent asking whether you see children, a patient with a cracked tooth on a Saturday.

Most of those calls ask the same things:

• “Are you taking new patients?” and “Do you take my insurance?”
• Appointment requests: a cleaning, a checkup, a consultation for implants or aligners.
• Hours, parking and what to bring to a first visit.
• Rescheduling and cancellations.
• Pain after hours: a lost filling, a swollen jaw, a broken tooth.

What does a new patient call sound like?

• Caller, Saturday at 11 am: “Hi, are you taking new patients? I have Delta Dental through work.”
• Digui: “Yes, we are. Delta Dental is on the list of plans we accept, and the office confirms your coverage before your visit. I can book you a new patient exam on Tuesday at 8:30 or Wednesday at 3.”
• The caller picks Tuesday and gives her name and phone number.
• Digui: “You're booked for Tuesday at 8:30, Maria. Please bring your insurance card.”

How did it know what to say?

The plans came from the practice's insurance page, and the line about confirming coverage came from its prompt. The exam went into the front desk's Google Calendar with Maria's name, phone and reason for the visit, and on Monday the call's transcript was waiting in Logs.

What does Digui do on a dental office's calls?

• Answers from your website and documents: services, hours, location, new patient forms, financing, and the insurance plans you list.
• Books new patient exams, cleanings or consultations into Google Calendar, Outlook, Calendly or Square, only at free times.
• Emails your front desk with Gmail: reschedule requests, callbacks, a patient asking about a bill.
• Transfers urgent calls to the dentist on call, only to the numbers you list and following the rules you write. If nobody answers, the caller comes back and it takes a message.
• For nervous patients, set its persona to Calm, and fix how it says your dentists' names in Pronunciation.
• Answers in the patient's language, switching mid-call if they do.

Does it work with Dentrix, Open Dental or Eaglesoft?

No. Digui doesn't read your schedule, charts or balances in practice-management software, and it doesn't write appointments into it. The apps it works with today are Google Calendar, Outlook, Calendly, Gmail, Shopify, Square and call transfers.

So decide how bookings reach your real schedule: connect a front desk calendar, block it where the schedule is full and copy each booking into your software, or skip booking and have every request emailed to the front desk. If you need it inside your software, ask under Bring your own tool or API.

What about patient privacy and HIPAA?

Know this before you start: Digui doesn't claim to be HIPAA compliant, and its plans don't list a Business Associate Agreement (BAA).

Here's what it keeps. Every call is in Logs with a summary and the full transcript, so whatever a patient says, their name, insurer or symptoms, is in that transcript. Bookings go to the calendar you connect, emails only to the addresses you list, and documents you upload are stored so it can search them during calls.

Before you route patient calls to Digui, ask Digui Support (bottom right of any page) about your practice's requirements, and read the privacy policy. Whatever you decide, write in its prompt what not to ask for: no dates of birth, member IDs or medical history over the phone, just a name, a number and the reason for the visit.

How do I set it up for my practice?

• Type your practice's website on the homepage and call your receptionist about half a minute later. It's free and needs no account.
• Sign up and edit its prompt: the plans you accept, whether you see children, what counts as a dental emergency, and that it never gives treatment advice.
• Upload your insurance list or new patient guide as PDF or Word files.
• On Professional or Business, add a calendar for bookings, Gmail for the front desk and Call transfer for the dentist on call.
• In Install, verify your office number and forward its calls to the Transfer to number when you close, or only the calls nobody picks up.

How much does it cost?

Starter is $99/month for 200 phone minutes and 1 receptionist: it answers questions and takes messages you read in Logs, without tools. Booking, emailing your front desk and transferring urgent calls need Professional, at $249/month for 500 minutes and 3 receptionists, or Business, at $499/month for 1,000 minutes and 10 receptionists, enough for one per location. Extra minutes are $0.25 each.

Every plan is on pricing, and here's Digui vs My AI Front Desk.

What won't it do?

• Diagnose, triage or give clinical advice. After hours, it says what you write about pain or swelling, such as transferring to the dentist on call.
• Check insurance eligibility or benefits, only which plans you list.
• Move or cancel an appointment already on a calendar. It takes the request and emails the front desk.
• Send text or WhatsApp reminders yet: SMS and WhatsApp are coming soon.